I'm a Customer Success Manager who thinks the most important question in any customer conversation is why. $4M+ Dropbox portfolio across Core, Sign, and DocSend. Background in the Navy, political science, and hardware engineering. 100%+ NDR. Looking for the right next thing.
High-stakes environments where unclear communication has consequences. Developed the habit of showing up ready, owning the outcome, and not waiting to be told something is wrong.
The architecture of negotiation — how parties with competing interests find workable agreements. Reading a room. Identifying the actual interest behind a stated position. Communicating with precision when the stakes are high.
Across their DJ, production, and sound design lines — support and hands-on engineering for the hardware that producers and performers depended on. Technical empathy isn't a phrase. This is where it clicked.
Started in premium support. Earned the move to CS by demonstrating the gap between reactive and proactive. Now carrying Core FSS, Sign API, and DocSend across a $4M+ book — 100%+ NDR. Independently designed a full digital success program for the Sign API self-serve segment: six-month roadmap, health scoring framework, 12-email campaign playbook.