Customer Success Manager at Dropbox. $4M+ portfolio across Core, Sign, and DocSend — 100%+ NDR. Background in Navy avionics, hardware engineering, and political science. I've learned to ask why before I ask what, and it's made me a better partner to every customer I've worked with. Open to the right next thing.
High-stakes environments where unclear communication has consequences. Developed the habit of showing up ready, owning the outcome, and not waiting to be told something is wrong.
The architecture of negotiation — how parties with competing interests find workable agreements. Reading a room. Identifying the actual interest behind a stated position. Communicating with precision when the stakes are high.
Across their DJ, production, and sound design lines — support and hands-on engineering for the hardware that producers and performers depended on. Technical empathy isn't a phrase. This is where it clicked.
Started in premium support. Earned the move to CS by demonstrating the gap between reactive and proactive. Now carrying Core FSS, Sign API, and DocSend across a $4M+ book — 100%+ NDR. Independently designed a full digital success program for the Sign API self-serve segment: six-month roadmap, health scoring framework, 12-email campaign playbook.